Orgvue case study: Britam Insurance

Customer story

Using Orgvue to manage change and a restructure

Britam is a financial services group with operations in seven countries across Eastern and Southern Africa. To maintain its leadership position in a competitive market, the company sought to improve process efficiency, cut overhead costs, and reduce the number of organizational layers.

23%

Saving

Saving on labor costs

50%

Saving

Saving on managerial and overhead costs

30%

Reduction

Reduction in organizational layers

I can’t say strongly enough how happy I am with what Orgvue has been able to deliver. We’ve already saved close to $5 million on labor and overheads, and expect save another $1.5 million over the coming year.

Business goal

• A need for change and restructuring
• Britam faced a growing workload, increased backlogs, and rising costs, despite having a stable client base.
• Data on existing operations was fragmented and unreliable.
• Although it had mapped up to 14,000 activities, the company was unable to process and analyze the data with the conventional tools it had.
• Though hierarchy and headcount data were broadly correct, they could not accurately calculate spans of control, identify process costs and non-value adding tasks, or determine who was responsible for which tasks.

Solution

• Refining organizational design
• Britam used Orgvue to cleanse and aggregate data on tasks, identify process costs, and propose clear options for simplifying the organizational structure.
• Through activity analysis, it was able to identify fractured responsibility for numerous tasks.
• With Orgvue, Britam was able to redesign roles and allocate work to the most relevant roles. It was also able to produce job descriptions that listed tasks in detail, facilitating a better people match.
• Management can now plan the organization’s future with a clear understanding of activity costs, process improvement possibilities, how to better assign responsibilities, and how to refine their organizational design.