Addressing talent gaps and digitalisation through Strategic Workforce Planning​

Context and business problem​

• There was pressure to expand IT’s digital capabilities for both internal operations and customer-facing process automation while containing costs​.
• IT faced challenges recruiting the required skills to respond to the changing demand​.
• A push for digitalisation, driven by automation and AI, created demand for reskilling to retain critical talent​.
• Workforce planning was limited to granular, position-level plans, making it difficult to develop a long-term strategic plans.

Business goal​

• Transition workforce planning from short-term, operational efforts, to a strategic 5+ year perspective. ​
• Improve alignment across workforce supply, demand & cost.
• Build flexibility, optimising the balance between full-time and contingent labour.​
• Address regional workforce gaps and plan shifts from current geographic hubs​.
• Redesign work allocation so internal teams can focus on strategic priorities, and external workforce on peak workloads and non-core tasks.

Solution​

Within 4 months, they transformed their workforce planning process, identifying actionable insights and delivering 5+ years of strategic forecasting:

• Integrated the organisation’s job taxonomy and full organisational data into Orgvue​
• Structured planning around job families, business units, and employment types (full-time vs. contingent)​
• Demand: Forecast workforce needs considering budget constraints, with a target of 80:20 full-time to contingent workforce​
• Supply: Modelled attrition rates to track declining workforce supply over time​
• Gap analysis: Identified surpluses and deficits over the next 5+ years, simulating future hiring needs and automating hiring plans​
• Built a capability framework in Orgvue, enabling teams to work strategically while still managing operational details effectively

4 months

Only 4 months to transform SWP process, from setup to actionable insights.

5+ years

5+ years of workforce deficits and surpluses identified and planned for