Orgvue Success Packages
Providing our customers with advanced technical and process guidance, on a continuous basis.
Trusted by global enterprises
Elevate your Orgvue experience with Success Packages
Success Packages are the next level of support designed to empower your organization through continuous growth and success. Working in parallel with our customer success team, these packages are tailored to provide ongoing technical and process support, ensuring your Orgvue journey is both seamless and impactful.
What are Orgvue Success Packages?
Orgvue Success Packages do not replace your dedicated Customer Success Manager (CSM), who will always be your day-to-day first point of contact.
They deliver advanced technical and process guidance on a continuous basis, often agnostic of specific projects. These packages are crafted to enhance your Orgvue experience through a range of services, including:
Enhanced Technical Services
- AdministrationManage users and user groups, update solution and dataset configuration, manage and audit tenant content, performance tuning, refresh data.
- Additional training sessionsEnd user training on configured Orgvue solutions, fundamentals training, admin training.
- Content creation Accelerate initiatives, analysis pack built, additional custom calculations, tailoring of existing solutions.
Ongoing Support Elements
- Technical support deskA dedicated support hub for addressing technical queries and challenges.
- Orgvue learning contentAccess to a wealth of learning resources to empower your team.
- Orgvue community eventsEngage with the Orgvue community through regular events and networking opportunities.
- Bi-weekly check-ins and coachingTo ensure your Center of Excellence (COE) is thriving.
- Product release supportStay up to date with the latest Orgvue features and enhancements.
How it works as part of our other professional services offerings
Working hand-in-hand with your Customer Success Manager
- Orgvue Success Packages work hand-in-hand with your dedicated Customer Success Manager. The two work together to ensure a comprehensive, tailored and advanced approach to your organization’s needs.
Can it be used with Orgvue Expert Services?
- Depending on your business needs, Orgvue Success Packages may be used in parallel with our Expert Services, especially when dealing with specific projects requiring advanced, project-based support.
Ready to see Orgvue in action?
In a personalized demo session, discover how Orgvue can help you:
- Understand workforce impacts before restructuring
- Compare multiple operating model scenarios
- Find critical skill gaps across the organization
- Align workforce plans to business strategy
- Accelerate AI workforce transformation
Trusted by global enterprises
“Orgvue’s automated role-clustering capability will save a huge amount of time in surfacing opportunities for organizational redesign, workforce planning, and cost reduction. What we’ve seen so far is truly game changing for design work.”
Stacy Anderson, Salesforce
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FAQ: Orgvue Success Packages
Orgvue Success Packages provide ongoing technical and process support to help organizations get maximum value from their Orgvue investment. They complement your Customer Success Manager by providing advanced guidance, training, administration support, and enablement services that help teams accelerate adoption and improve outcomes.
Standard customer support focuses on resolving issues and helping customers use the platform effectively. Success Packages provide a more proactive service, including coaching, platform administration, training, content creation, configuration support, and regular check-ins designed to help organizations continuously improve their use of Orgvue.
Success Packages can include platform administration, user and group management, data refresh support, configuration updates, end-user and administrator training, custom content creation, technical support desk access, coaching sessions, learning resources, community events, and product release guidance.
No. Success Packages are designed to work alongside your dedicated Customer Success Manager (CSM), not replace them. Your CSM remains your primary strategic contact, while Success Packages provide additional technical expertise, process guidance, and ongoing enablement support.
Yes. Through bi-weekly coaching, training, best practices, and ongoing guidance, Success Packages help organizations develop the internal skills, governance, and processes needed to build and sustain a workforce planning or organizational design Center of Excellence.
Yes. Organizations often use Success Packages alongside Expert Services. Success Packages provide continuous support and capability building, while Expert Services deliver specialist expertise for specific workforce transformation, organizational design, or workforce planning initiatives.
Success Packages provide direct access to experts who can assist with administration, training, configuration, content creation, and adoption initiatives. This helps teams spend less time troubleshooting and more time generating insights, supporting transformation programs, and making workforce decisions.
Success Packages are ideal for organizations that want to increase platform adoption, strengthen workforce planning capabilities, improve administration and governance, accelerate time-to-value, or build long-term organizational design and workforce intelligence expertise.