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Master services agreement

Terms and Conditions for subscribing to the Orgvue platform

The Master Services Agreement (MSA) outlines the terms and conditions for the Orgvue platform. It governs the provision of Orgvue’s Application Services and Professional Services, detailing the rights and obligations of both Orgvue and its Customers. The MSA includes Schedules for the Application Services and Professional Services and encompasses the Service Level Agreement (SLA), and Data Processing Agreement (DPA).

It is important to note that as a SaaS provider, we deliver our services on a one-to-many basis. This means that we standardise the provision of software and services across our entire customer portfolio.

Our services are delivered to the same service levels for all customers (outlined in our SLA document), planned maintenance is provided at the same time and at the same level for all customers and the security surrounding our software is the same for all customers.

Structure of the Agreement

Our agreements consist of the following five main documents:

  • Work Order
  • Master Services Agreement (MSA)
  • Service Level Agreement (SLA)
  • Data Processing Agreement (DPA)
  • Security Provisions

The following flowchart outlines the agreement:

A flow chart with the following items: Level 1: Work order. Either an order form, or a statement of work for professional services or a success package Level 2: MSA (Master Services Agreement) Level 3: SLA (Service Level Agreement); Security Provisions; DPA (Data Processing Agreement)

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  1. Security Provisions
  2. Service Level Agreement
  3. Data Processing Agreement
  4. Sub-processors