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Financial services transformation case study

Hear how a major global bank have used Orgvue for their business transformation.

Customer story

Using Orgvue for business transformation

This major global bank wanted to transform its business and get more customer-focused in its operations. This included the automation of many back office processing and document roles and a restructuring of the 250,000 operational workforce to reflect the changing nature of this work.

The customer projected this would be a 6 month exercise needing a team of 20 people to perform the analysis, make the recommendations and test future state scenarios.

In practice, with Orgvue they actually did it with 60% fewer resources and in 1/3rd of the time.

They were also able to build a center of excellence based around Orgvue best practice and from this team drove the program which achieved the $60m target.


Cost saving


Completed project in 1/3 of the time identified across the global workforce.


Fewer resources on the project

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We would expect a 20 -strong team to take 6 months to do this. With Orgvue, a team of 8 did it in 2 months and still achieved our $60m goal

Business goal

  • Reorganize bank with 250,000 global operations staff from geographical based hierarchy to functional, horizontal structure focused on customer service experience.
  • Objective: Automate routine processing and document roles and activities with a target saving of $60m over 3 years.


  • Model design options and visualize scenario impacts using automated Orgvue analysis.
  • Map and test the ‘to-be’ design against a sub sub-group of 45,000 employees.
  • Transformation center of excellence based around Orgvue platform for workforce modeling.

How we help

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